Conditions of Service & Other Policies

Product Availability
Due to traffic of online sales, “on hand” availability may be limited. If you wish to inquire about picking up products, please email at inquiries -at- thekiaxperience -dot- com.

If you wish to place deposits on your hair order (for example, to hold hair to take advantage of weave specials, custom units) to ensure hair availability on date of service, email inquiries -at- thekiaxperience -dot- com

Most pre-made wig units (not custom orders) are available for immediate purchase and can be shipped. Essentially, if it isn’t in stock any longer, it will take only up to 4 business days to craft.
Shipping is available right away afterwards. Please email at inquiries -at- thekiaxperience -dot- com for any other questions!

Shipping Info
We at The Kia Xperience (Bundles From Mary) strive to get your paid orders to your doorstep immediately. Please allow up to 48 hours to process your order. 1-3 business days to ship to the East Coast. 3-5 business days to ship to West Coast. Tracking numbers will be given as soon as possible. We thank you for your support and can’t wait to see you in your bomb new products.

Return Policy
Bundles From Mary do not honor refunds but will exchange unused hair within 3 days of purchase. Receipt must be accompanied with the exchanged products, along with packaging and labeling. Hair that show signs of use, washing, coloring, cut wefts etc. will NOT be accepted. All sales are final. Please send any questions or concerns to inquiries -at- thekiaxperience -dot- com

Layaway Plan
Here at The Kia Xperience, we understand how important it is to get the most out of your money. We have been blessed enough to provide a layaway option for your order!!! Yes, you read right. All items are available for layaway except items specified (not layaway eligible). With our flexible payment plans available, we only require a minimum 20% initial deposit (nonrefundable). Payments can be spread for a length of 90 days from the date of deposit. Theres a cancellation fee of 10% of total purchase for restocking purposes.

All layaway inquiries, please email at inquiries -at- thekiaxperience -dot- com

*images used in shop are used solely as inspirational/informational purposes and closeness to hair textures. TheKiaXperience does not claim to own the rights to all images in Shop.